Cancellation Policy

To cancel or reschedule without a charge, contact us at least three (3) business hours before your arrival window opens.

Example: for a window from 1:00 PM to 5:00 PM, call before 10:00 AM that day.

A visit booked and confirmed for the same day can’t be canceled. The technician’s route is already set around it.

• Call 1 during business hours (7 AM–11 PM) and speak with a live agent
• Write down the cancellation code the agent gives you; a cancellation without a code isn’t valid
• Voicemails, texts and emails don’t count as notice

A reduced service call fee of $125 applies in any of these cases:

• Notice given less than three business hours before the window
• A cancellation made without receiving a code
• No adult aged 18 or over at the address when the technician arrives
• The home is locked or the appliance can’t be reached

The fee is due within 24 hours of the original appointment time.

Moving a visit follows the same notice rules. With three business hours’ notice and a code from the agent, a new time is set without any charge.